Quality Management System at Maxwell Enterprises, spearheaded by Quality Assurance Function, acknowledge customer’s need related to product, packing, documentation and timely delivery and aim to fulfil the same through well-defined and integrated processes driven by the manufacturing team, with firm conviction on: “First-time-right” and “zero tolerance for deviations and defects”.
Sustenance and enhancement of customer satisfaction are achieved by adopting a factual-approach to decision making through data analysis using statistical tools.
1. Improve customer satisfaction
2. Reduce customer complaints
3. Improve delivery performance
4. Increase competencies of staff
5. Improve supplier performance
6. Reduce breakdown hours